Compliance

Fabric enforces the messaging rules for its launch corridors — Ghana and Nigeria — on the send path, and fails closed when a message would breach them. This page describes what the platform enforces and what remains your responsibility.

Message class decides the rules

Every SMS is transactional or promotional.

• Transactional — OTPs, receipts, alerts, status changes. Delivered around the clock and not subject to the promotional quiet-hours window.
• Promotional — marketing and announcements. Subject to consent and quiet hours below.

Choose the class honestly. Dressing a promotion as transactional to bypass the rules risks carrier blocking and regulatory penalties.

Consent and DND

Fabric records opt-out in a consent store and enforces it before a send:

• Opt-out scope promotional — promotional messages are suppressed; transactional still flows.
• Opt-out scope all — everything is suppressed.

Opt-outs come from three sources: an inbound STOP keyword, an external DND registry, and manual entry. A registry or STOP opt-out cannot be reversed from the workspace — only the recipient can opt back in (e.g. START). A blocked send returns recipient_opted_out.

Quiet hours (promotional only)

Promotional SMS is delivered only inside each country’s window. Recipient country is derived from the number: +234… is Nigeria, everything else is Ghana.

Country	Promotional window	Notes
Nigeria (NCC 2442)	08:00–20:00 WAT (UTC+1), any day
Ghana (NCA)	08:00–19:00 local (UTC+0)	No promotional SMS on Sundays

A promotional send outside the window is blocked with promo_quiet_hours. Transactional traffic is unaffected.

Ghana values are a strict-reading posture

The Ghana window and Sunday rule reflect a deliberately strict interpretation pending full verification against the primary regulatory texts. Treat them as the platform’s current enforced policy, and confirm your own obligations independently.

The send-path gate

On a live send, Fabric checks, in order, failing closed on the first breach:

1. The sender ID is active for the recipient’s country — else sender_not_registered.
2. The recipient has not opted out for this class — else recipient_opted_out.
3. A promotional message is within the quiet-hours window — else promo_quiet_hours.

Data protection is your responsibility

Fabric processes messages on your behalf; you remain the controller of your recipients’ data. Ghana’s Data Protection Act and Nigeria’s data-protection regime both require a lawful basis, honouring opt-out, and data-minimisation. Practical duties:

• Collect and store consent, and be able to evidence it.
• Send only the personal data a message needs; do not put sensitive data in a message body.
• Never log message content or recipient identifiers beyond what you need — log the delivery id and your reference, not the payload.

This page is operational guidance, not legal advice. Confirm your obligations with the relevant regulators and your own counsel.